Delhi Metro has launched a digital feedback book accessible through QR codes placed at customer care counters in most stations. Passengers can now report any issues or give suggestions via the QR code, which links to an online form where they can submit feedback in Hindi or English. The system...
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allows passengers to upload relevant documents and track the status of their complaints. This initiative, launched on October 1st, aims to improve passenger experience and address complaints more efficiently. The feedback book is integrated with DMRC's CARE app and has already received over 500 submissions, with most complaints concerning online smart card recharge issues, escalator malfunctions, and suggestions for improvement.